Refund Policy
Effective date: 7 October 2026
All Lettout payments are final, except where the law requires a refund or we've charged you by mistake. You can cancel anytime and keep access until the end of the period you've paid for.
1. By plan
| Plan | Refund | Cancelling |
|---|---|---|
| Plan:7-day trial | Refund:Not refundable | Cancelling:Cancel before the 7 days end and you won't be charged for the monthly plan. We'll remind you in the app before your trial ends. |
| Plan:Monthly | Refund:No refunds for the current month or partial months | Cancelling:Cancel anytime; access continues to the end of the month you've paid for |
| Plan:Yearly | Refund:No refunds for unused months. If Lettout closes, we refund the unused whole months after at least 30 days' notice | Cancelling:Cancel anytime; access continues to the end of the year you've paid for |
| Plan:First-year offer | Refund:No refunds for unused months. If Lettout closes, we refund the unused whole months after at least 30 days' notice | Cancelling:Cancel anytime; access continues to the end of the year you've paid for |
2. When we will refund you
- You were charged twice for the same thing. We refund the full amount, including any fees.
- You were charged after you cancelled, because of an error on our side. We refund the full amount.
- The law in your country gives you a right to a refund that we can't exclude.
3. If you're in the EU, UK or a similar jurisdiction
Consumers there usually have 14 days to withdraw from a digital service purchase. At checkout for every purchase, including the first-year offer, you'll be asked to agree that your access starts immediately and that you lose this right once it does. Your purchase confirmation will repeat this. If you don't agree, you can't complete the purchase.
4. Accounts closed for breaking the rules
If we close your account because you broke our Terms of Use, you won't get a refund for any unused time, except where the law requires one.
5. How to cancel
Go to Profile, then Manage subscription, and follow the steps. Please cancel your subscription before deleting your account, so future payments stop and you get a confirmation.
6. How to ask for a refund
Email grievance@lettout.com from the address on your account, with your order or receipt number and the reason. Please write within 30 days of the charge where you can. We'll reply within 15 days. Refunds are processed by Dodo Payments, our Merchant of Record, to your original payment method, usually within 5 to 10 business days of approval, depending on your bank.
Please contact us before disputing a charge with your bank; it's almost always faster to sort it out directly. If you dispute a charge with your bank without contacting us first, we may pause your account while it's reviewed, and close it if the payment is reversed.
7. Contact
Vesperlabs (OPC) Private Limited, India. Email grievance@lettout.com or hello@lettout.com.